The registered office may be used only for the Customer company's lawful statutory purposes and not as an undisclosed trading, storage or misleading address. Mail handling, collection, forwarding, inspections and cessation are subject to the applicable plan and instructions.

The Customer must collect or arrange forwarding of mail within the stated period and remains responsible for reading and acting on all correspondence, notices, claims and statutory documents. MyKongsi is not responsible for the contents or legal effect of any mail, or for delay caused by incorrect addressing, postal or courier failure, events outside its control, or the Customer's failure to maintain current contact details.

MyKongsi may refuse or return bulky, hazardous, unlawful, cash-on-delivery, improperly addressed or non-statutory commercial deliveries. Storage, forwarding, repeated handling and courier charges may be separately imposed.

Use must cease when the service ends, subject to lawful transition and filing requirements. The Customer must promptly complete all appointments, resignations and address changes required for cessation. The Customer remains liable for continuing registered-office, mail-handling and administrative charges until the address is lawfully changed and MyKongsi's address is no longer used.

Bank-account support is administrative only unless an identified Service Provider separately agrees otherwise. Banks and third parties make their own decisions and may impose further checks, fees and timelines.

MyKongsi is not liable for a third party's independent refusal or delay.

MyKongsi does not guarantee that any bank, payment provider, regulator, authority, domain provider, hosting provider or other third party will accept an application, maintain a facility or complete a request within a stated period. MyKongsi is not responsible for a third party's systems, requirements, security controls, fees, service availability or subsequent decision to restrict or terminate its service.

Any estimated third-party fee or timeline is provided for convenience and may change without notice.

The Customer consents to lawful electronic communications, digital signatures and electronic records. The Customer must secure access credentials and promptly report compromise or unauthorised instructions.

MyKongsi may treat an instruction sent through an approved account, email address, telephone number or communication channel as authorised until it receives actual notice of compromise or revocation. MyKongsi is not required or obliged to monitor or investigate the Customer's internal authority arrangements.

MyKongsi may require enhanced verification before acting on sensitive instructions. It may delay or refuse an instruction pending verification without liability for resulting delay.

The Customer is responsible for maintaining secure devices, passwords, email accounts, multi-factor authentication and authorised-user access. The Customer is responsible for all activities conducted through its credentials.

Any 5–7 or other business-day indication is an estimate starting only after complete information and documents, payment, satisfactory compliance review and all required signatures are received. It remains subject to SSM and third-party processing, queries and events outside its reasonable control.

MyKongsi is not responsible for any delay caused by the Customer, a connected person, a Service Provider, SSM, a bank, a regulator, a technology provider or another event outside MyKongsi's reasonable control.

If information or approval is not supplied when requested, MyKongsi may place the matter on hold, revise the estimated timeline, charge reasonable reactivation or urgent-work fees, or treat the instruction as withdrawn after reasonable notice.

Refunds and fixed-term consequences are governed by the Refund & Termination Policy.

Subject to rights that cannot lawfully be excluded under applicable law, fixed-term fees are not refundable merely because the Customer changes its mind, ceases business, no longer requires the service, fails to supply information, does not use an included service or terminates before the end of the term.

Services may be suspended or terminated for non-payment, breach, failed compliance checks, unlawful or misleading use, security risk, regulator direction or unacceptable professional or legal risk.

MyKongsi may suspend access or withhold further non-statutory work while fees, documents, verification or instructions remain outstanding. Suspension does not extend the fixed term or remove the Customer's payment obligations.

MyKongsi may terminate immediately where continued service may expose MyKongsi, its personnel or a Service Provider to illegality, regulatory breach, sanctions, fraud, reputational harm, security risk, professional conflict or unreasonable abuse or harassment.

Termination does not affect accrued fees, reimbursement rights, confidentiality, intellectual property, indemnities or liability limitations. Handover, record collation, registered-office cessation, company-secretary changes, courier and transition assistance may be separately charged unless included in the applicable plan.

Personal data is processed under the Privacy Notice. Google Analytics and non-essential cookies require an accurate notice and functioning preference mechanism.

Marketing by email, WhatsApp or SMS is optional and may be withdrawn. Service and statutory communications are not marketing.

MyKongsi retains all intellectual property rights in the Site and in all materials, systems and content developed or provided by MyKongsi. These include its templates, questionnaires, checklists, workflows, databases, platform structure, software, automation, designs, explanatory materials, internal methods and any improvements made to them while providing the services ("MyKongsi Materials").

The Customer retains ownership of the information and documents supplied by or on behalf of the Customer. Once the applicable fees have been paid, the Customer may use Customer-specific statutory and company documents prepared through the services for the Customer's own lawful company administration and compliance purposes.

The Customer's right to use those documents does not transfer ownership of the underlying MyKongsi Materials or give the Customer any right to reproduce or commercially exploit MyKongsi's templates, systems, methods or other proprietary content.

The Customer must not, without MyKongsi's prior written consent:

1. sell, license, distribute, publish or commercially exploit any MyKongsi Materials;
2. copy or systematically reproduce MyKongsi Materials except as reasonably necessary for the Customer's own company administration;
3. use MyKongsi Materials to establish, operate or support a competing service;
4. scrape the Site, extract its databases, reverse engineer its systems or attempt to discover its source code, workflows or automation;
5. remove or alter any copyright, trade mark or other proprietary notice;
6. misuse MyKongsi's name, logo or branding; or
7. allow an unrelated third party to access or use the Customer's account or MyKongsi Materials.

MyKongsi may suspend or restrict access where it reasonably suspects actual or threatened misuse. MyKongsi may also seek injunctive relief, damages or any other remedy available by law.

Each party must protect the other party's non-public information, use it only for purposes connected with the services, and apply reasonable measures to prevent unauthorised access, use or disclosure.

MyKongsi may disclose Customer information on a need-to-know basis to its personnel, related entities, Service Providers, professional advisers, technology and payment providers, insurers, auditors, banks and authorities for service delivery, verification, risk management, debt recovery, legal or regulatory purposes. MyKongsi remains entitled to retain information where required by law, professional obligations, internal compliance requirements or record-keeping purposes.

Nothing prevents a disclosure required or permitted by law, including for AML/CFT/CPF, sanctions, regulatory or court purposes. MyKongsi need not notify the Customer where notification is prohibited, could prejudice an investigation or report, or could amount to tipping-off.

The Customer must keep confidential MyKongsi's non-public pricing arrangements, templates, workflows, security procedures, compliance controls and business information, and must not disclose or use them to support any competing service.

These confidentiality obligations continue after the services end.

To the fullest extent permitted by law, MyKongsi is liable only for direct loss that the Customer proves was caused by MyKongsi's material breach of an obligation expressly assumed by MyKongsi under the applicable order.

MyKongsi is not liable for:

1. indirect, consequential, special, exemplary or punitive loss;
2. loss of profit, revenue, opportunity, anticipated savings, contracts, goodwill, reputation, business or data;
3. penalties, late fees or regulatory consequences resulting from the Customer's act, omission, delay or inaccurate information;
4. an act, omission, decision, system failure or delay of SSM, a bank, regulator, courier, technology provider or Service Provider;
5. reliance on general website information, estimates, drafts or documents not yet approved or finalised; or
6. an event outside MyKongsi's reasonable control.

To the fullest extent permitted by law, MyKongsi's total liability for any affected service is limited to the fees actually paid by the Customer to MyKongsi and/or the Contracting Entity specifically for that service. If the service forms part of a bundled plan, the limit is the portion of the plan fee reasonably attributable to that service. SST, government fees and third-party charges are excluded when calculating the limit.

This is a single aggregate limit for all claims arising from the same or related events, whether brought in contract, tort, negligence, statute or otherwise. Related claims will not create separate liability limits or permit double recovery.

These exclusions and limitations do not apply to fraud, wilful misconduct or liability that cannot lawfully be excluded or limited. The Customer must take reasonable steps to prevent and mitigate any loss.

The Customer shall indemnify and shall keep indemnified MyKongsi, the Contracting Entity and their respective directors, officers, employees, representatives and Service Providers ("Indemnified Party") against all claims, losses, liabilities, penalties, regulatory action and reasonable legal or professional costs arising from or relating to:

1. the Customer's unlawful, improper or unauthorised use of the services;
2. any inaccurate, incomplete, misleading, concealed, forged, false or outdated information or document supplied by or on behalf of the Customer;
3. any unauthorised, fraudulent, unlawful or misleading instruction;
4. the Customer's breach of law, statutory duty, these Terms or an applicable service document;
5. any allegation that the Customer was not authorised to provide personal data, documents or instructions;
6. the Customer's continued use of MyKongsi's address, systems, account, materials or branding after the relevant authority or service has ended; or
7. any investigation, rejected or corrective filing, delay or third-party claim caused or contributed to by the Customer's act, omission, instruction or failure to cooperate.

The Customer must reimburse an Indemnified Party for any covered loss or reasonable cost upon written demand and must provide reasonable assistance in responding to any related claim or investigation.

The indemnity applies to the fullest extent permitted by law and continues after the services end.

These Terms and the services are governed by Malaysian law. The parties submit to the exclusive jurisdiction of the Malaysian courts.

Before commencing proceedings, the Customer must give MyKongsi written details of the dispute and allow at least 30 days for good-faith resolution. This does not prevent either party from seeking urgent interim relief or taking action necessary to preserve a legal right.

MyKongsi may seek urgent, injunctive or protective relief in any court with competent jurisdiction to protect its confidential information, intellectual property, systems, personnel or other legal rights.

If there is any inconsistency, the following order of precedence applies:

1. a signed service-specific agreement or separately accepted professional engagement document;
2. the applicable order confirmation;
3. these Terms;
4. the Refund & Termination Policy;
5. the Customer DD Policy; and
6. general website, marketing and promotional content.

A document prevails only to the extent of the inconsistency. No informal message, oral statement, staff explanation, estimate, FAQ, marketing statement or invoice description amends an accepted order unless an authorised MyKongsi representative expressly confirms the amendment in writing.

Invalid provisions are modified or severed to the minimum extent. Delay is not waiver. The Customer may not assign without consent.

The Contracting Entity may assign as part of a genuine restructuring or business transfer subject to law and notice where appropriate. It may also subcontract administrative, technical and support functions, but remains responsible for obligations expressly undertaken by it.

Neither party is responsible for failure or delay caused by an event beyond its reasonable control, including authority or banking delay, system failure, cyber incident, telecommunications interruption, industrial action, epidemic, natural event or change in law. The affected obligation is suspended for the duration of the event, but accrued payment obligations remain payable.

These Terms and the applicable documents identified in Clause 22 constitute the entire agreement concerning the relevant service. The Customer confirms that it has not relied on any statement, promise or representation not expressly included in those documents, except that nothing excludes liability for fraud.

MyKongsi's rights and remedies are cumulative. Its failure or delay in exercising a right does not waive that right.

Accrued and naturally surviving provisions continue, including payment, confidentiality, intellectual property, data retention, indemnity, limitation of liability, dispute and governing-law provisions.

MyKongsi Sdn. Bhd., Company No. 202101039178 / 1439478-A, (33–35) Level 10, The Boulevard, Mid Valley City, 59200 Kuala Lumpur. Email: ask@mykongsi.com. The order confirmation must identify the contracting and relevant service entity.