If registered office services are included in your plan or separately agreed, the registered office address may only be used for lawful company secretarial and statutory purposes approved by us.

You must not use the registered office address:

• As a trading address, mailing address, warehouse address or operational address unless expressly agreed by us;
• For unlawful, fraudulent, misleading or reputationally harmful purposes;
• In a way that may cause regulatory, legal, operational or reputational risk to MyKongsi, its service providers or other customers; or
• After termination, expiry, suspension or non-renewal of the registered office service.

We may refuse, suspend or terminate registered office services if you misuse the address, fail to pay applicable fees, fail CDD/KYC checks, or fail to provide required information.

You agree that documents, confirmations, approvals, notices, forms, instructions and communications may be signed, accepted, delivered and stored electronically.

You agree that electronic signatures, digital acknowledgements, platform approvals, email confirmations, click-wrap acceptance, uploaded documents and other electronic records may be relied upon as evidence of your approval, instruction or acceptance.

You must ensure that any person signing or approving documents through the Site or our electronic channels has proper authority to do so.

We may decline to act on electronic instructions if we have reason to doubt their authenticity, accuracy, authority, legality or completeness.

You acknowledge that MyKongsi may be required to conduct customer due diligence, KYC, beneficial ownership verification, sanctions screening, PEP screening, adverse media screening, risk assessment, ongoing monitoring and suspicious transaction reporting.

You shall comply with our Customer Due Diligence, KYC & AML/CFT Policy and provide all information and documents reasonably required for compliance purposes.

We may refuse onboarding, delay services, suspend access, reject instructions, decline filings, terminate the engagement or report suspicious matters where required or permitted under applicable law, regulation or our internal compliance procedures.

We are not required to provide full reasons for any refusal, delay, suspension, termination or report where doing so may breach legal, regulatory, AML/CFT, sanctions, confidentiality, reporting or tipping-off obligations.

Fees for our services will be as stated on the Site, in our quotation, invoice, proposal, plan description or other written communication issued by us.

You agree to pay all applicable fees, service charges, government fees, filing fees, third-party charges, taxes, payment processing fees and any other amounts payable for the selected services.

Fees may differ depending on the plan, service scope, company structure, urgency, customer profile, number of shareholders or directors, foreign involvement, beneficial ownership complexity, remedial work, historical clean-up work or other service requirements.

Unless stated otherwise, fees must be paid before we commence work.

We may suspend or withhold services, filings, documents, access, handover or transition assistance if fees remain unpaid, subject to applicable law and professional obligations.

Refunds, cancellations and termination-related fee treatment are governed by our Refund and Termination Policy.

The services may involve or depend on third parties, including SSM, LHDN, banks, payment processors, company secretaries, lawyers, accountants, auditors, tax agents, identity verification providers, sanctions screening providers, cloud hosting providers, e-signature providers, registered office providers, courier providers, software providers and other vendors or professional service providers.

You acknowledge that certain parts of the services may require the use of third-party systems, platforms, portals, databases or providers. These third parties may impose their own requirements, processing timelines, terms, policies, fees, verification procedures or approval criteria.

We are not responsible for any act, omission, delay, rejection, error, downtime, system failure, change in requirement, fee, policy, decision or unavailability caused by any third party, including SSM, LHDN, banks, payment processors or regulators.

Where third-party services are used, you agree to comply with all applicable third-party terms, requirements and payment obligations.

Unless expressly stated otherwise, any third-party fees, statutory charges, bank charges, courier fees, verification charges or professional charges are payable by you and may be charged separately from our service fees.

You must not use the Site or services to:

• Breach any law, regulation or third-party right.
• Commit or facilitate fraud, money laundering, terrorism financing, corruption, bribery, tax evasion, sanctions evasion or scams.
• Provide false, misleading, forged, incomplete or unverifiable information.
• Conceal beneficial ownership, nominee arrangements, source of funds or source of wealth.
• Impersonate another person or act without authority.
• Upload malicious code, viruses, spyware or harmful materials.
• Interfere with, reverse engineer, scrape, overload or compromise the Site or its systems.
• Attempt unauthorised access to any account, database or network.
• Copy, resell or commercially exploit our templates, policies or platform materials.
• Use the Site in any way that exposes MyKongsi to legal, regulatory or reputational risk.
• Assist another person to perform any prohibited activity.

Unless expressly stated otherwise, the Site and all content, materials and features are owned by, licensed to or controlled by MyKongsi.

This includes text, graphics, software, templates, workflows, forms, policies, trademarks, logos, databases, images, source code and other proprietary materials.

You may access and use the Site only for your own internal business purposes and only in connection with services provided by MyKongsi.

You must not, without our prior written consent:

• Copy, reproduce, modify, publish or commercially exploit any part of the Site.
• Create competing products or services using our templates, forms or workflows.
• Scrape, harvest or systematically collect Site data.
• Reverse engineer or attempt to derive the source code or underlying systems.
• Remove any copyright, trademark or proprietary notices.

All rights not expressly granted remain reserved by MyKongsi.

Documents and information you provide remain yours or the relevant owner's property. However, you grant MyKongsi a non-exclusive, worldwide, royalty-free licence to use, store, process, reproduce and disclose such information for service delivery, compliance, CDD/KYC, legal obligations and operation of the Site.

Your use of the Site and services is subject to our Privacy Policy, which explains how we collect, use, disclose, store and retain personal data.

By using the Site, you acknowledge that MyKongsi may process personal data for service delivery, onboarding, compliance, verification, payment, communication, security and operational purposes.

If you provide personal data relating to another person, you confirm that you have the necessary authority, consent or legal basis to do so.

You agree that all personal information supplied is accurate, complete and current, and you will notify us of any material changes.

For further details, please refer to our Privacy Policy.

We may suspend, restrict, refuse, delay or terminate your access to the Site or services, whether in whole or in part, immediately and without prior notice, if:

• You breach these Terms of Use or any applicable policy;
• You fail to pay any amount due;
• You fail to provide any information, document, approval, signature, confirmation or cooperation required by us;
• You fail, or do not satisfactorily complete, CDD/KYC, sanctions, PEP, adverse media or other compliance screening;
• You provide, or we reasonably suspect that you have provided, false, misleading, incomplete, outdated, inconsistent, unverifiable or suspicious information;
• You misuse the Site, registered office address, documents, platform access, account, communication channels or the services;
• You use or attempt to use the Site or services for any unlawful, fraudulent, misleading or prohibited purpose;
• Continuing to provide the Site or services may expose us or our service providers to legal, regulatory, operational, security or reputational risk;
• A regulator, bank, payment processor, law enforcement agency, court or competent authority directs or requires us to do so; or
• We are otherwise required or permitted to do so under applicable law, regulation or professional obligations.

We may also suspend, restrict, refuse, delay or terminate any service where we are unable to verify your identity, authority, beneficial ownership, source of funds, source of wealth or any other information reasonably required.

Where suspension or termination relates to CDD/KYC, AML/CFT, sanctions, suspicious activity or legal obligations, we may decline to provide full reasons where doing so would breach applicable law or confidentiality requirements.

Suspension or termination does not affect any accrued rights or your obligation to pay outstanding fees, charges, government fees or third-party costs.

Customer-initiated termination, refunds, transition assistance and record handover are governed by our Refund and Termination Policy.

The Site and services are provided on an "as is" and "as available" basis, except where expressly stated otherwise in writing.

We do not warrant that the Site, services, dashboards, reminders, workflows, communications or third-party integrations will be uninterrupted, error-free, virus-free, secure, complete, accurate or suitable for your particular purpose.

Information made available on the Site is provided for general informational purposes only and should not be treated as legal, tax, accounting, financial, regulatory or professional advice.

You remain responsible for obtaining independent professional advice where appropriate.

You agree to indemnify and hold harmless MyKongsi, its directors, officers, employees, representatives, affiliates, contractors, professional advisers and service providers from and against any claim, demand, action, proceeding, loss, liability, damage, penalty, fine, cost or expense (including legal fees where permitted by law) arising from or connected with:

• Your breach of these Terms of Use or any applicable policy.
• Your use or misuse of the Site, services, account, documents, communication channels or registered office address.
• Any false, misleading, incomplete, forged, unauthorised or unverifiable information or document provided by you.
• Any unauthorised instruction, approval, filing, submission or payment.
• Any breach of law, regulation, contractual obligation or third-party rights by you.
• Your failure to comply with CDD/KYC, AML/CFT, sanctions, tax, corporate or regulatory obligations.
• Any claim made by directors, shareholders, regulators, banks or third parties arising from your use of the Site or services.
• Misuse of any company, corporate structure, registered office address or services provided through MyKongsi.
• Your fraud, negligence, misconduct, omission or failure to provide accurate and timely information.

This indemnity continues to apply after suspension, termination, expiry or completion of the relevant services.

We may modify, update, suspend, restrict, discontinue or withdraw the Site, platform features or services at any time for maintenance, security, operational, commercial, regulatory or technical reasons.

We do not guarantee that the Site, platform, document uploads, dashboards, reminders, payment functions or other features will always be available, uninterrupted, secure or compatible with your systems.

We are not liable for any interruption caused by:

• Scheduled or emergency maintenance.
• System upgrades or technical changes.
• Cybersecurity incidents or fraud prevention measures.
• Internet, hosting, telecommunications or power failures.
• Downtime of third-party platforms or integrations.
• Downtime of SSM, LHDN, banks, payment processors or other external systems.
• Any matter beyond our reasonable control.

We may also update service descriptions, workflows, forms, pricing, onboarding requirements and platform features from time to time.

Where changes materially affect services already paid for, we will take reasonable steps to apply such changes fairly.

We may update or revise these Terms of Use to reflect changes in our services, platform, pricing, legal obligations, regulatory requirements or internal policies.

Updated Terms will be published on the Site and will take effect from the stated effective date unless otherwise specified.

Where changes are material, we may notify you by email, platform notification or website notice.

Continued use of the Site or services after the updated Terms become effective constitutes your acceptance of those changes.

If you do not agree with the updated Terms, you must stop using the Site and services.

These Terms of Use and any dispute arising from them, the Site or the services shall be governed by and construed in accordance with the laws of Malaysia.

You agree to submit to the exclusive jurisdiction of the courts of Malaysia.

Nothing prevents MyKongsi from seeking urgent, interim or injunctive relief where necessary to protect its confidential information, intellectual property, systems, business or legal rights.

These Terms of Use, together with our Privacy Policy, Customer Due Diligence, KYC & AML/CFT Policy, Refund and Termination Policy and any applicable service documents, quotations, invoices or order forms, constitute the entire agreement between you and MyKongsi regarding the Site and services.

They supersede all previous discussions, communications, representations and arrangements relating to the same subject matter.

General marketing materials, FAQs or promotional content do not override these Terms unless expressly incorporated in writing.

If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

Our failure to enforce any right does not constitute a waiver of that right.

You may not assign or transfer your rights or obligations without our prior written consent.

We may assign or transfer our rights in connection with restructuring, mergers, acquisitions, outsourcing or business transfers.

Section headings are for convenience only and do not affect interpretation.

Provisions relating to payment, confidentiality, intellectual property, limitation of liability, indemnity, governing law and record retention shall survive termination where applicable.